RapidWorks Partners with Brundage-Bone for Industry-First Online Service Requests

RapidWorks, a leading job and fleet management software for heavy equipment construction service companies, announced the release of Rapid Service Request, a new online ordering portal that enables construction contractors to request concrete pumping services directly from concrete pumping providers. The product is being released in partnership with Brundage-Bone Concrete Pumping, a large concrete pumping and material placement company in the U.S.

The launch of Rapid Service Request (RSR) brings on-demand ordering to the concrete pumping industry for the first time, giving contractors a dedicated mobile app for placing and tracking their service requests. It also gives concrete pumping companies an easier way to collect orders from their customers anytime, anywhere, while delivering an exceptional level of customer service.

Tim Curran, CEO of RapidWorks, said: “Rapid Service Request is changing the way concrete pumping services are ordered, aligning it with the digital-first expectations of today’s market. Not only are we helping our customers fulfill orders faster and more accurately, but we’re thrilled to give them a competitive advantage that can help them build stronger relationships with contractors. It’s a win-win.”    

Mark Young, president of U.S. concrete pumping for Brundage-Bone, said: “The feedback from our customers has been overwhelmingly positive. Rapid Service Request allows them to see their scheduled pumps, track the status of current jobs, and review past orders all in one place. This level of transparency and control is exactly what our customers have been asking for, and it’s helping us deliver a superior service experience.”

Rapid Service Request is now part of RapidWorks’ comprehensive suite of software solutions for heavy equipment service providers, designed to enhance fleet utilization, job dispatching, telematics GPS tracking and labor management, while integrating customer ordering, billing and payments into a single connected solution. Over 250 heavy equipment subcontractors in the concrete, hydrovac and crane space, including Brundage-Bone, Camfaud Group and GroundBreakers, trust RapidWorks to manage their operations and provide insight into performance and productivity every day.

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