Schwing Adds Sales Administrator, Call Center Parts Specialist

With business activity increasing, Schwing has added a sales administrator and parts specialist to better serve customers. Carolyn Moncada, a seasoned professional in corporate sales, service and internal communications was most recently with Deluxe Corp., a Shoreview, Minnesota-based company providing services to small businesses. “Carolyn’s background with customer services aligns with Schwing’s mission that ‘Our customer is at the core of all we do’,” according to Brian Hazelton, Schwing America CEO.

One of Moncada’s responsibilities will be liaison between sales and production. “Customer assurance regarding the accuracy of the order, timely delivery and communication will be provided by this new position and Carolyn’s attention to detail,” Hazelton adds. Moncada holds a bachelor’s degree from the University of Wisconsin, Lacrosse, and lives in St. Paul with her husband Rick and newborn son Rand.

Arturo Leyva has moved from sales administration to support the Schwing Call Center in both English and his native Spanish as a parts specialist. “Arturo is rejoining the Call Center to bolster our overall excellent response to parts fulfillment with his extensive knowledge of the equipment,” says Hazelton. Leyva has expertise in accessing the Schwing pump and mixer electronic files to quickly identify specific machines and specify the correct part. The Call Center is staffed 12 hours per day with a 24-hour hotline for emergencies.